The man who built Capital Cities into an empire did it by handing that empire to his own managers. An imagined lunch on decentralization, frugality, and the discipline of not barking once you’ve hired the dog.
An imagined conversation, a tribute rather than a transcript. Tom Murphy died in May 2022; this lunch never happened, and the words I give him are my own, drawn from his documented philosophy and public remarks. Call it the lunch I wish I’d had.
He chooses the restaurant, and the choice tells you most of what you need to know.
I had braced for somewhere with a sommelier and a coat check, the sort of room where a man who once arranged for a minnow to swallow a whale might be expected to take his lunch. Instead he names a narrow place off Sixth Avenue, Donnelly’s, the kind of luncheonette with vinyl booths gone soft at the corners and a laminated menu that hasn’t been reset since around the Carter administration. There is a pie case. There is a man named Sal working the griddle who calls everyone “boss.” Murphy slides into a booth as if it were the chairman’s office, which, for the next ninety minutes, it is.
He orders a turkey sandwich on white and a cup of coffee, waving off the menu before Sal can get to the specials. I ask for the tuna melt, mostly to keep him company. I point out, gently, that he could buy the building. “Sure,” he says, amused, “but then I’d have to manage it.” He is in his element here, and I begin to suspect the modesty is not a pose so much as a worldview. The cab instead of the car, the diner instead of the club, the thirty-six people he kept at headquarters while running a media empire are all expressions of a single idea he spent a lifetime refining. I have come to talk to him about that idea. The dull word for it is decentralization. He would say it is closer to a way of treating people.
First, the improbable shape of the career. He was a Brooklyn boy, Navy in the war, Cornell, then Harvard Business School in 1949, and a few unglamorous years selling soap and detergent at Lever Brothers before broadcasting found him almost by accident. The accident was a nearly bankrupt television station in Albany, a UHF outfit broadcasting, as he likes to put it, to an audience that mostly hadn’t bought the right kind of set yet. A friend of his father’s, a man named Frank Smith, needed someone to run it. “I was the entire staff,” he says. “When the toilet broke, there was no department to call. There was me.”
“And that’s where the philosophy started,” I say.
“That’s where it had to start.” He stirs the coffee. “When you’re the only one there, you learn that the person on the spot knows more than the person back at the office. Always. The fellow running the station in Albany or Durham knew his town, his advertisers, his transmitter. I was in New York. What in the world was I going to tell him that he didn’t already know better than me?” He shrugs, as if the entire management literature had been an elaborate way of avoiding this obvious fact. “So you hire the best people you can find. And then you leave them alone. That is the hard part, the part nobody can manage.”
This is the credo, and he means it almost literally. For decades the inside cover of every Capital Cities annual report carried the same plain paragraph, repeated until managers could recite it back to him in their sleep: decentralization is the cornerstone of the philosophy; hire excellent people; give them real authority and real responsibility; let the decisions get made at the local level. He used to say you don’t hire a dog and then do the barking yourself. His partner Dan Burke, the operations genius to Murphy’s dealmaking, ran the railroad while Murphy bought the track. Burke once said that Murphy delegated to the point of anarchy. Murphy clearly regards this as a compliment.
“People hear ‘leave them alone’ and they think it means you’re lazy,” he says. “It’s the opposite. It’s terrifying to leave good people alone, because you’ve given up the comfort of pretending you’re in control. What you’re actually doing is making a promise: I trust you, I’m going to judge you over years and not over quarters, and I am not going to second-guess you from a building you’ll never visit.”
The food arrives without ceremony: his turkey sandwich pale and overstuffed, a frill of iceberg escaping the crust; my tuna melt griddled to a gloss and leaking at the seams. He eats about a third of his and pushes the rest aside, a man of his generation’s appetite. I ask the question that decentralization always invites, the one his critics surely pressed: doesn’t it just become chaos? A confederation of fiefdoms, everyone freelancing?
He nods before I’ve finished, because he’s heard it a thousand times and because it is the right question. “Decentralization is not a magic word you say over a company,” he says. “Put it in the wrong soil and you don’t get freedom, you get anarchy, chaos sitting right next to it at the same table.” He taps the formica. “It only works on top of two things. One is culture. We made being cost-conscious part of the DNA, so that a manager three states away, with nobody watching, spent the company’s money the way he’d spend his own. You can’t supervise that into existence. You have to make it the air people breathe.”
“And the second thing?”
“The second thing is the part Warren and I never delegated.” Here he leans in, and you can see the dealmaker underneath the kindly grandfather. “You push the operating decisions all the way down: how to run the station, who to hire, what to charge. But the big lever, where the cash goes, what you buy and what you sell and what you pay for it, that stays at the top. That’s the one job the chief executive cannot hand off. Decentralize the operations. Centralize the capital.”
It is, I realize, the entire secret in four words, and it is why he and Warren Buffett spent more than fifty years finishing each other’s sentences. Buffett has said, with characteristic generosity, that most of what he learned about managing he learned from Murph, and that he should have applied it sooner. Charlie Munger had a phrase Murphy loves for what the trust produced: a seamless web of deserved trust. The economic point is almost embarrassingly simple. A company that genuinely trusts its people doesn’t need the layers, the committees, the internal memoranda nobody reads. Burke famously stopped sending his weekly reports up to New York when he noticed nobody needed them; his time, he decided, was better spent in Albany than writing to headquarters. The savings from all that absent bureaucracy weren’t a rounding error. They were the margin.
Sal comes by with the pot and fills us both without being asked. I ask about ABC, because you cannot have lunch with Tom Murphy and not ask about 1985, the year the small, frugal, decentralized broadcaster bought the network that owned Monday Night Football, a deal one writer immortalized as the minnow swallowing the whale. He tells it plainly. He went to see Leonard Goldenson, ABC’s founder, and simply proposed that Capital Cities buy his company. Goldenson liked the idea but worried aloud that they’d need deep pockets to keep some raider from swooping in afterward. So Murphy made a phone call. Buffett was in Washington. “I told him I thought I had a chance to buy ABC and I needed his help,” Murphy says. “He said he’d be up the next day. And he was.” Three and a half billion dollars, the largest deal of its kind at the time. Buffett put in five hundred million, took his stake, and then did the most Murphy-and-Buffett thing imaginable: he placed his shares in trust, told the managers to vote them, never joined the board, and got out of the way. The whole arrangement was decentralization rendered as friendship.
What strikes me, listening, is how little of his pride attaches to the size of any of it. He’ll mention, if pressed, that a dollar invested when he took the top job in 1966 was worth a little over two hundred by the time he sold the whole thing to Disney for nineteen billion in the mid-nineties, call it twenty percent a year, compounded, for the better part of three decades, a record that humbles most of the people now lionized for it. But he says it the way you’d report the weather. The thing he wants understood is not the arithmetic. It’s the way the arithmetic was produced: by people who were trusted, who weren’t barked at, who stayed for thirty years because nobody was breathing down their necks.
“Decentralization keeps the costs down,” he says, “and it keeps the rancor down. Maybe the rancor matters more. You give a grown man the dignity of running his own shop and judging him fairly on it, and he’ll walk through walls for you. Take it away, sit in his chair, override his calls, make him write you reports, and you’ve bought yourself a bureaucracy and a building full of resentment, and you’ll have paid extra for both.”
We are nearly done, and I push my luck with the obvious one. The cabs. It’s a small legend in his world: that the chairman of a network rode to ABC meetings in yellow cabs while the executives arrived in town cars, until, slowly, the executives started taking cabs too. Was it a deliberate lesson? Leading by example?
He looks genuinely puzzled by the question, the way you’d look at someone asking whether water is wet.
“Is there any other way?” he says.
Sal brings two bowls of rice pudding nobody ordered, and Murphy brightens: dessert, it emerges, is the one extravagance he will not wave away. He eats his slowly, with the ease of a man who has already made every decision he means to make today.
When the check comes he reaches for it on reflex, the way he must have reached for every check ever set in front of him. But this lunch is mine, and I say so, and after a short and courtly skirmish he lets me have it. Then he stands, shakes my hand with both of his, and tells me to take care of myself in a way I will think about for a long time afterward. He turns down the offer of a ride. There is, I gather, a cab to be found, and a man who knows precisely how to hail one.